If you’re not 100% satisfied with your order, you may return it for store credit or a full refund within 14 days. After 14 days you can return it for store credit only for up to 30 days.
RETURN & EXCHANGE POLICY TERMS
- Any products must be unworn, unwashed and unaltered in order to be returned for a refund or store credit.
- Refunds can only be issued to store credit or the original payment method.
- Processing time for refunds, store credit, and exchanges is 10-40 business days.
- ALKEMICA is not liable for returns that are lost in transit. Customers should keep record of tracking information to minimize confusion.
- Exchanges are all subject to stock and availability.
- Gift items can be exchanged or returned for store credit by the recipient with proof of purchase.
- Refunds for gifted items can only be issued to the original purchaser’s form of payment.
- Our return policy is not a warranty. Products with extensive wear may not be accepted as returns.
SPECIAL NOTES FOR CUSTOMERS OUTSIDE THE US, CANADA & EU
The following terms specifically apply to customers in the following countries: Argentina, Australia, Brazil, China, Hong Kong, Japan, New Zealand, Norway, Philippines, Singapore, Switzerland, and Taiwan.
- Customers are responsible for any incurred customs duties, fees or taxes. These fees are non-refundable.
- Complimentary outbound shipping is provided for items returned for exchange and alterations for customers located outside of the US, Canada and EU, however, the customer is still responsible for any incurred customs fees or taxes.